Privacy Policy

1. Introduction

Resolo ("we", "us", or "our") operates the Resolo platform, an AI-powered customer support solution. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information — your name, email address, and organization details when you create an account.
• Conversation data — messages exchanged through the platform between you, your customers, and AI agents.
• Usage data — how you interact with our platform, including pages visited, features used, and performance metrics.
• Device information — browser type, operating system, IP address, and device identifiers collected automatically.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Resolo platform.
• Train and improve our AI models to deliver better customer support experiences.
• Send you technical notices, security alerts, and support messages.
• Respond to your requests and provide customer service.
• Monitor and analyze usage trends to improve our platform.

4. Data Sharing

We do not sell your personal information. We may share your data with third-party service providers who assist us in operating our platform, subject to confidentiality obligations. We may also disclose your information if required by law or to protect our rights and the safety of our users.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide our services. You may request deletion of your data at any time by contacting us. We will delete or anonymize your data within 30 days of a verified request, unless we are legally required to retain it.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Export your data in a portable format.

8. Cookies

We use essential cookies to keep you logged in and remember your preferences. We do not use advertising or third-party tracking cookies. You can control cookie settings through your browser.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at privacy@resolo.ai.